(Image credit: bossfight.co) Over the course of my career there have been many changes made in the way business gets done in the restaurant industry. One of the biggest accelerators to the restaurant business has been the advances in technology. There are new inventory management systems, POS systems, and HRIS systems that help operators andContinue reading Why The Restaurant Industry Matters More Than Ever
(image credit: bossfight.co) When people ask me about my experience in the restaurant business, or ask me about the success that Chipotle had in those rocket ship growth years, or how we were able to grow at the rate were able to, I always go back to the same thing. People Development. Investing in yourContinue reading Making Lemonade and Making Magic
After I finished up my time with Chipotle back in 2012, I took an extended sabbatical. During that time off I took a look at what might be next for me. I have a good friend who is a fantastic Culver’s franchisee up in Kansas City and he encouraged me to take a look atContinue reading You Have Nothing To Prove. Except To Yourself.
(Image credit: bossfight.co) Here we are at the end of another year, and getting ready to ring in the new year. It seems that everyone is thinking about what the new year will bring and the resolutions that they are going to make that will make it the best year ever. I’ve done that soContinue reading What If Next Year Was Your Last Year?
(image credit: bossfight.co) In the ever evolving QSR industry, the need for top talent has never been greater for every discipline that operates and supports our restaurants. Every organization is looking for the next generation of leaders to take their company into the future. Succession planning has become increasingly more important as restaurant companies planContinue reading The Emotional Intelligence Factor
25 years into the fast casual restaurant segment that turned the restaurant industry upside down, we have learned a great deal. Not as only consumers, but as leaders in the industry. As more and more concepts have been developed and some concepts have disappeared (or slipped into irrelevance), the fast casual restaurant space continues toContinue reading The Genre Bending Effects of Fast Casual
I’ve been having conversations with restaurant leaders about ego, and coaching them on making sure to keep that ego in check. No matter how talented you are, if you’re always the smartest person in the room, that does not create an environment conducive to developing other leaders and building your tribe. Ego is the singleContinue reading Lose your EGO