Creating a Culture that Drives Results


We all want to be successful in what we are doing. We want our teams to be successful. We thrive on success. We dream about it, wish for it, sacrifice for it, and push ourselves to the limit for it.

So, why aren’t we more successful?

I believe it is the culture that lives within our organizations that keeps us and our teams from achieving the success we would like to see. That culture is ingrained in the DNA of the organization so much so, that it may keep us from seeing things as they really are. Our teams may not see past the surface level issues holding them back from accomplishing important goals and objectives, and I believe the reason why is they are too busy looking at the symptoms they are facing and not diagnosing the root cause of the problem. And maybe we have the same problem.

Here are 3 things you and your teams can do to dig deep and get the results you are looking for:

1. Diagnose the root cause of problems in your organization.
• Use Facts – observations, conversations, & knowledge.

 We all have opinions, but make sure you only deal with what you can prove to be true. Nothing is more demotivating then conjecture and speculation.
• Realize the cause of the problem is always one of these 3 things:

Always. No matter what.

Once you realize that it is one of these 3 things you learn to ask much better questions to help you get to the root cause of the problem you seek to solve.
2. Communicate effectively with the team.
• Be crisp and clear with your communication
• Find out if they truly agree 

with your assessment
• Ask good questions. Take your time. Don’t rush.
• Sit with the team. You can learn so much from your team by just being present in the moment.
• Go through the diagnosis with them

. Have them share their thoughts about what you’re seeing.
• Have the conversation until you are absolutely sure you had an impact
3. Empower your team.
• Share your vision with your people
• Know your people
• Believe in your people
• Care about your people
• Let your people know that you need them
• Diagnose what they need to do to reach their goal
• Communicate with them often
The only silver bullet in this equation is you as a leader. If you have the right folks on the team and you use this approach you will greatly improve your chance of success in seeing the people on your team develop into the leaders we all need.

Published by

Bobby Shaw

I am a former restaurant company executive with a passion for developing existing and future leaders to achieve high standards. I love helping organizations develop strong people cultures with an emphasis on leadership development that result in top-notch operations and better business results. I have over 30 years in the restaurant business in all facets of operations, from my start at McDonald's in the grill area in 1984 to overseeing 200+ restaurants with Chipotle Mexican Grill from 2002-2012 to leading Freebirds World Burrito's resurgence from 2013-2016 to working with the Salad and Go restaurant startup as CEO in 2016/2017. My real world experience transcends the typical operations background with a focus in leadership development and coaching. At the core of my background and experience, I believe that how leaders get results is just as important as getting them, and what got them where they are, won't necessarily get them where they want to go. I work closely with individual leaders and companies to improve their results through understanding how their strengths impact the overall results. My goal is to help business leaders and companies learn how to leverage the strengths of their employees by understanding their strengths and what they’re good at, and using that knowledge to positively impact their entire organization.

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