I have noticed a disturbing trend in the restaurant industry over the last several years. We’ve all heard about “ghosting”. First there was a strong economy where candidates or new employees felt empowered to just “ghost” their new employers, either by quitting without notice or never starting after getting hired because they took a better position elsewhere. A strong economy, record low unemployment, and highly qualified candidates all combined to create a perfect storm of candidates just walking away from jobs for other jobs, sometimes without notice, if they felt the opportunity was better.
While no candidate should ever ghost an employer, lately the trend seems to have shifted to recruiters and companies “ghosting” qualified candidates, which in my opinion, is even worse. I have friends in the industry who have gone through countless interviews and been told that things looked good, and then nothing. Total radio silence. No phone call. No email. No follow up. Nothing. The opportunities disappeared with no communication whatsoever. And that is just wrong on so many levels. Make the phone call. Have the conversation.
These are talented people with proven track records of high performance that are being left out in the cold with no closure about the opportunity they didn’t get. Record low unemployment, a strong economy, and way more candidates than positions have created an even tighter job market and that is fine, but everyone deserves the courtesy of closing out the conversation so they can get closure and move onto other opportunities.
If you’re a recruiter, hiring manager, or decision maker, be better than that. Treat candidates with dignity. Take the high road and have the conversations you need to with your candidates. Explain why they weren’t the right fit. Build relationships and keep the conversations going. You never know when you might have a perfect role for a candidate at a later time. There are plenty of great recruiters and decision makers out there doing it right. Thank you on behalf of everyone in the job search. We appreciate it.
For those of you who are taking the easy way out. Please don’t do that. This business is all about relationships. Develop those relationships and protect them. You may need them in the future.
Let’s tell a different story. Let’s tell a story rooted in respect, kindness, and compassion.