June 1, 2019
May 5, 2019
Things change fast in the restaurant industry. Over the last 35 years that change has happened at a rapid-fire pace. From changes in technology to menu innovation to how restaurants are built, change has been like a speeding bullet. I feel fortunate to have been in this space at this time in the history of the industry and getting to experience the evolution of how business gets done.
April 23, 2019
September 11, 2018
Hi my name is Bobby Shaw, and I'm a One Trick Pony. At least that is how some people see me in this industry. A One Trick Pony is defined as 'a person or thing with only one special feature, talent, or area of expertise'. And that's not really true of course, but I do have an intense focus on culture and people development in the restaurant business and I won't apologize for that. That intense focus has also produced some kick ass results over the years and while I'm certainly proud of that, I am even more proud of the teams of people I have led through the years that have delivered those results.
September 8, 2018
When we lead with authenticity and boldness we are telling a story with spirit. People get inspired. Change happens. And everyone gets better. I’ve often heard it said that leadership isn’t taught, it’s caught. I think that is absolutely true. In the restaurant business I often see leaders with their heads down and trudging through the shift, and as the shifts turn into days, trying to will better things to happen. But they fail to realize that “willing something” to happen will never result in sustainable, reproducible, great results.
August 6, 2018
The last several years fractional executives have become a real thing in the world of business. I've seen it mainly in the Marketing discipline, but it happens in IT and Operations as well. Over the last 30 days I have been in a fractional CEO role with a small restaurant franchisee looking to scale growth in Austin, Texas. It's been an interesting position to be in, and I've learned a great deal as well as been able to validate what I teach in a real-world environment. There have been a few things that I've learned that I want to share that someone looking at a role like this might find helpful, and also some things to watch out for.
May 22, 2018
Much like the best days at Chipotle, my desire is to come alongside an organization and lead at a high level to help drive results by ensuring high performing teams have a chance to contribute to the organization, while reproducing others to do the same. Developing strong leaders and building cultures that support growth are the things I excel at, are my passions, and are the foundations that I have built an entire career around.
May 1, 2018
A few years ago as I was working on strategic planning with my leadership team and we were outlining the key performance initiatives and what we were going to do the following year to continue driving results, I said the phrase "we need to protect our investment".
February 21, 2018
Every restaurant company knows that people are the most important part of the equation, but not every restaurant company is willing to make the investment.
December 21, 2017
The power of emotional intelligence has never been more on display than in this next generation of leaders, and we would all do well to cultivate it, coach it, and embrace it.