(image credit: bossfight.co) The best restaurant companies rise above the internal politics that seem so pervasive across many organizations today. Recognize and reward top performers based on ability and results, not charisma and popularity. I believe one of the reasons top performers leave is the organizational health of a company and the culture that manifestsContinue reading The 80’s Are Over. And So is the 80’s Management Style.
(Image credit: bossfight.co) This week I am attending the Restaurant Leadership Conference in Scottsdale, AZ and it’s been a great time of learning and sharing great ideas. It is always great to hear from visionary thinkers and leaders who have accomplished a great deal in the brands and businesses. It is also great to getContinue reading You Say You Want a Revolution? Using What You Learn at Conferences to Improve Results Quicker
As restaurant operators and leaders we are trained very early in our career on how to recognize problems. Slow service, food quality that is not up to standard, dirty restaurants and rude service are all skills we learn to recognize and “fix” as multi-unit leaders. In the last decade there has been a movement toContinue reading The Shift: What’s Working (and Why) Instead of What’s Not
(Image credit: bossfight.co) As I make this transition from a restaurant executive who is accountable for an entire company to a consultant and coach who is responsible for helping other leaders figure out how to lead at a high level to achieve outstanding results, the subject of culture has to be addressed. Almost every restaurant companyContinue reading Why Culture Matters and Why Restaurant Companies Struggle to Get It Right
Every organization talks about the importance of developing leaders, and that is the cornerstone of any successful company without a doubt. Unfortunately though, when looking at leadership development the singular focus seems to be on who you’re developing and not who is developing you as a leader. It’s an important distinction. Yes, we need toContinue reading Who’s Developing You? A Different Look at Leadership Development
Since leaving Chipotle 5 years ago, the time I’ve spent working in other organizations has helped me greatly in many ways that I couldn’t have predicted, including building people development systems from scratch. When you work at a company for 10 years you adopt the viewpoints of management, embrace the culture, and generally move inContinue reading All Things New
New Year’s resolutions have never worked for me. As best as I can tell resolutions just became overwhelming for me, and there was too much to keep track of. As a result by the 2nd week of January, sometimes the 2nd day of January, I had failed miserably and lacked the desire to right theContinue reading 3 Words for 2017