June 1, 2019
September 8, 2018
When we lead with authenticity and boldness we are telling a story with spirit. People get inspired. Change happens. And everyone gets better. I’ve often heard it said that leadership isn’t taught, it’s caught. I think that is absolutely true. In the restaurant business I often see leaders with their heads down and trudging through the shift, and as the shifts turn into days, trying to will better things to happen. But they fail to realize that “willing something” to happen will never result in sustainable, reproducible, great results.
June 29, 2018
When a brand loses what made it special, that loss is always rooted in losing the culture that made the company what it was. While brands certainly need to reinvent themselves along the way and revise the brand narrative, changing the DNA of the brand should not be part of the equation. Are you listening Chipotle?
May 22, 2018
Much like the best days at Chipotle, my desire is to come alongside an organization and lead at a high level to help drive results by ensuring high performing teams have a chance to contribute to the organization, while reproducing others to do the same. Developing strong leaders and building cultures that support growth are the things I excel at, are my passions, and are the foundations that I have built an entire career around.
May 2, 2018
One of the realities of leadership is that we don’t always know the answer to the problem that needs to be solved, or we don’t have complete clarity on how to move forward. While these moments of uncertainty can be frustrating, it gives us an opportunity to sit with a problem or a situation and focus on what we DO know...
May 1, 2018
A few years ago as I was working on strategic planning with my leadership team and we were outlining the key performance initiatives and what we were going to do the following year to continue driving results, I said the phrase "we need to protect our investment".
April 30, 2018
My favorite drummer is Neil Peart of RUSH. He’s also my favorite lyricist. I’m hard pressed to think of another musician whose words have made me think as hard as his have. He’s also an author and his writings have inspired me in the same way.
April 26, 2018
...I latched onto that vision and along with so many thousands of other people, we believed. We believed that food with integrity was the key to accomplishing that vision. We told the story on a shoestring marketing budget. We hit the streets. We did events. We did fundraisers to support local organizations. We bought lunches for guests when they brought new people in. We believed. We saw people camping out on sidewalks for new restaurant openings when we went to new cities and states. We saw lives change, both in our employees and in our guests. We made the world a better place by supporting our local farmers and by standing up to industrial farming. We believed.
April 14, 2018
Everyone knows how important leadership is to the long-term health of any organization, and we strive to be the best leaders we can be. But knowing how important leadership is won't be enough to help an organization accomplish its goals and objectives. We have to be great leaders who create a culture that supports the organization and creates the future. In order to be a great leader you have to surround yourself with the best people who are as good or BETTER than you. That's right. Better than you are. That's what enlightened leaders do. Unenlightened leaders on the other hand do just the opposite.
July 25, 2017
What if we didn't believe the story that others told us about what we have to do to be successful? What if we believed the story we told ourselves?